Service Supposed Notice Policy

ITX Digital Services (PVT) LTD

1. Service Supposed Due to Non-Payment

If payment for any service provided by ITX Digital Services including website development, hosting, domain registration, systems, mobile applications, or related services is not received by the agreed due date, the service will be supposed for suspension or termination.

Failure to renew hosting or domain services on or before the expiration date will result in the service being supposed inactive.

2. Conditions for Service Supposition

A service may be supposed inactive or discontinued under the following circumstances:

  • Non-payment of invoices by the specified due date

  • Outstanding payments for website, system, mobile app, or other IT services

  • Lack of response or communication from the client after reasonable contact attempts

Once the service is supposed inactive, ITX Digital Services reserves the right to limit access, suspend functionality, or discontinue services.

3. Data Handling & Client Responsibility

Clients are strongly advised to contact our technical team immediately upon receiving a Service Supposed Notice.

  • If no action is taken within the given timeframe, website files, databases, and related data may be removed.

  • ITX Digital Services will not be responsible for any loss of data resulting from service suspension due to non-payment.

  • Data removal, once completed, is permanent and cannot be reversed.

4. Database Access & Ownership

Databases and system data developed or managed by ITX Digital Services:

  • Are not automatically provided to clients

  • Will only be released after full settlement of all outstanding payments

  • Remain under the management of ITX Digital Services until all dues are cleared

5. Late Payment Charges

All late payment fees applied by ITX Digital Services are mandatory.

Clients must settle:

  • Outstanding service charges

  • Accrued late fees

  • Any applicable administrative or recovery costs

Failure to do so may result in continued service suspension.

6. Limitation of Liability

ITX Digital Services shall not be held liable for:

  • Data loss caused by delayed or non-payment

  • Business disruption resulting from service suspension

  • Any damages arising from failure to respond to service notices

7. Service Restoration

Suspended services will only be restored after:

  • Full payment of all outstanding balances

  • Confirmation from the billing and technical teams