We are very happy to welcome you as a member of our company. Our organization is built on mutual respect, teamwork, professionalism, and a strong commitment to quality service. To maintain a healthy and productive working environment, all employees are required to carefully read, understand, and follow the policies outlined below while working with our company.

1. Respect and Professional Conduct

Respecting senior employees, management, and colleagues is mandatory at all times. Every employee is expected to behave professionally, maintain good manners, and show courtesy in all interactions. Disrespectful behavior, arguments, or actions that negatively affect the working environment will not be tolerated. Teamwork and cooperation are key values of our organization, and all employees should support one another to achieve common goals.

2. Forms of Address and Communication Etiquette

To maintain a friendly and respectful workplace culture, employees should not use the words Sir or Madam when addressing colleagues. Instead, you may address team members as Brother, Sister, or by using their first name. When referring to top-level management, appropriate official designations such as CEO & Chairman or Director should be used where necessary. Clear, polite, and respectful communication is expected in verbal, written, and digital communication, including emails, messages, and meetings.

3. Clarifications, Issues, and Concerns

If you have any questions, require clarification, or experience any inconvenience or issue within the company, you should promptly inform the Senior Management Team. Open communication helps us resolve issues quickly and improve the working environment. Employees are encouraged to raise concerns responsibly and honestly. You may contact the Senior Management Team using the following official email addresses:

• yashinika.n@itxdigitalservices.com
• janith.c@itxdigitalservices.com
• lasindu.s@itxdigitalservices.com

All concerns will be handled with professionalism and confidentiality.

4. Project Responsibility and Reporting

Every employee is responsible for the quality and accuracy of the work they produce. It is mandatory to prepare and submit a Project Report for all projects you create or contribute to. The project report should clearly explain the project objectives, scope, progress, challenges, and final outcomes. Proper documentation is essential for internal tracking, future reference, client communication, and performance evaluation. Failure to submit project reports may be considered a breach of company policy.

5. Client Respect and Ethical Behavior

Clients are a vital part of our business. Employees must treat all clients with respect, honesty, and professionalism at all times. Under no circumstances should an employee belittle, insult, or speak negatively about a client, either directly or indirectly. Ethical conduct and professionalism must be maintained in all client communications, whether verbal, written, or online. Protecting the company’s reputation and maintaining strong client relationships is the responsibility of every employee.

6. Compliance and Accountability

All employees are expected to comply with these policies fully. Failure to follow company policies may result in disciplinary action as determined by management. By working with our company, you agree to uphold these standards and contribute positively to the organization’s growth and success.

We believe that following these policies will help create a respectful, productive, and successful workplace for everyone.