Refund Policy
ITX Digital Services (PVT) LTD
At ITX Digital Services (PVT) LTD, we value our customers and strive to deliver high-quality IT solutions. However, due to the nature of digital services and licenses, certain conditions apply to refunds. Please review our refund policy carefully before making any purchase.
Contact Information
Email: info@itxdigitalservices.com
Phone: (+94) 112 860 442 | (+966) 55 762 3297 | (+94) 75 607 6755
Non-Returnable & No-Refundable Services
Due to the digital and service-based nature of our offerings, the following services are strictly non-refundable once activated, delivered, or licensed:
Managed IT Providers
IT Consulting
Cybersecurity Solutions
Managed Cloud
Website Development
Social Media Management
SEO Optimization
Network & Infrastructure Management
Software Development & Maintenance
cPanel Hosting Plans
Licenses (Dedicated IP, Invoice System, and all software licenses)
cPanel Business Plans
E-Commerce Optimized Services
Developer Support (Basic, Advanced, and Pro Support)
Business Registrations
cPanel Reseller Hosting
Website Maintenance
Business Email Hosting
Domain Registration (All TLDs, once registered, cannot be canceled or refunded)
Refund Request Process
Submit your refund request in writing to info@itxdigitalservices.com with proof of purchase and the reason for your request.
Our support team will review the request within 7 business days.
Approved refunds will be processed to the original payment method within 14-18 business days.
Policy Updates
ITX Digital Services (PVT) LTD reserves the right to amend or update this Refund Policy at any time. Any changes will be posted on our official website.
