Terms and Conditions

Company Name: ITX Digital Services (Pvt) Ltd
Company Registration Number: PV 00316442

Terms and Conditions

  1. Introduction

Welcome to ITX Digital Services Private Limited . By using our IT services, software, or website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

  1. Services Offered

We provide IT-related services, including but not limited to:

  • Managed IT Providers
  • IT Consulting
  • Cybersecurity Solutions
  • Managed Cloud
  • Website Development
  • Social Media Management
  • SEO Optimization
  • Network & Infrastructure Management
  • Software Development & Maintenance

Specific service details, project scope, and timelines will be outlined in individual agreements.

  1. Client Responsibilities
  • Provide all required information, data, and resources necessary for project execution.
  • Ensure that all provided materials (e.g., software, data, images) are legally owned or licensed.
  • Cooperate with our team in a timely manner to avoid project delays.
  • Adhere to any applicable laws and regulations when using our services.
  1. Payments & Billing
  • Fees are based on the agreed-upon project scope or service contract.
  • A 50% deposit may be required before work begins.
  • Payments must be made according to the agreed schedule.
  • Late payments may incur interest or service suspension.
  • All fees are non-refundable unless otherwise stated.
  1. Intellectual Property
  • All custom-developed software, code, or IT solutions remain the property of the company until full payment is received.
  • Clients receive a license to use software or IT solutions as per the agreed contract.
  • We retain the right to use non-confidential project elements for marketing and portfolio purposes.
  1. Data Security & Confidentiality
  • We implement the best practices to safeguard client data but are not liable for data breaches beyond our control.
  • Both parties agree to keep confidential any sensitive business or technical information.
  • We do not sell, share, or disclose client data to third parties unless legally required.
  1. Service Warranties & Liabilities
  • We warrant that our IT solutions will function as specified upon delivery.
  • We are not responsible for issues caused by third-party services, software, or external cyberattacks.
  • We shall not be liable for indirect, incidental, or consequential damages resulting from service use.
  1. Support & Maintenance
  • We offer support and maintenance as per the selected service package.
  • Response times and resolution commitments will be specified in the Service Level Agreement (SLA).
  1. Termination of Services
  • Either party may terminate the agreement with 45 days’ written notice.
  • If terminated by the client, all completed work must be paid in full.
  • If terminated due to non-payment or breach of contract, services may be discontinued immediately.
  1. Governing Law
  • These Terms and Conditions are governed by the laws of Sri Lanaka , and any disputes will be settled in Court Jurisdiction.
  1. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

Domain Transfer Price – Terms & Conditions

1. Domain Transfer Pricing

  • Standard Transfer Fee: LKR 1,000

  • Applicable TLDs:

    • .com

    • .net

    • .org

    • .xyz

    • .club

    • .icu

    • .lk

    • (All other available TLDs are included.)

  • Note: Prices may vary depending on the specific TLD or registrar policies.

2. Payment Terms

  • Full payment must be made prior to initiating the domain transfer process.

  • Payments can be made via accepted local and international payment methods provided by ITX Digital Services.

3. Transfer Policy

  • The domain transfer will be initiated once authorization codes (EPP codes) and necessary ownership details are verified.

  • Transfer completion times may vary between 24 to 72 hours, depending on registrar response times.

  • Domains must be unlocked and free of any transfer restrictions from the current registrar.

4. Conditions & Responsibilities

  • ITX Digital Services (Pvt) Ltd is not responsible for any delay caused by third-party registrars or incorrect customer information.

  • The customer is responsible for ensuring that their domain’s registration details (e.g., email, ownership, DNS records) are accurate and accessible.

  • In case of failed transfers due to incorrect details, a service reprocessing fee may apply.

5. Refund Policy

  • Refunds are applicable only if the transfer process has not been initiated.

  • Once the transfer request has been submitted to the registrar, no refund will be provided.

6. Contact Information

🇸🇦 Saudi Arabia Headquarters
Al Faisaliah Tower, 18th Floor,
King Fahd Rd, Al Olaya, Riyadh 12212
📞 (+966) 55 762 3297
📧 info@itxdigitalservices.com

🇱🇰 Sri Lanka
ITX Digital Services (Pvt) Ltd
1211/7, Sri Selawimala Mawatha, Athurugiriya, Sri Lanka
📞 (+94) 112 860 442‬
📧 info@itxdigitalservices.com